Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website https://vanessaosborneart.com (“Site”) and the purchase of products (“Products”) from Vanessa Osborne, trading as Vanessa Osborne Art (“we”, “us”, “our”). 

By accessing this Site or purchasing from us, you agree to these Terms. If you do not agree, please discontinue use of the Site. 

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1. Use of Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site. 

We reserve the right to refuse access to the Site or remove content at our discretion.

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2. Intellectual Property

All artwork, images, text, and content on this Site are the intellectual property of Vanessa Osborne Art and are protected by copyright and other laws. 

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When you purchase artwork, you acquire ownership of the physical item only. All intellectual property rights, including copyright and reproduction rights, remain with the artist. 

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You must not reproduce, distribute, modify, or commercially use any content without prior written permission.

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3. Artificial Intelligence (AI) Use

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The artwork, images, and content on this Site must not be used for the purposes of training, developing, or improving artificial intelligence systems, machine learning models, or similar technologies without our prior written consent. 

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This includes, but is not limited to: 

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• scraping or downloading images for AI training 

• using content to generate derivative works through AI systems 

• reproducing or mimicking artistic style using AI tools 

Unauthorised use of our content for these purposes is strictly prohibited and forms part of our intellectual property protections.​

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4.Pricing and Payments

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• All prices are in Australian Dollars (AUD) 

• Prices are subject to change without notice 

• Payments are processed securely through a third-party provider (Stripe) 

• We do not store or have access to your full payment details 

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5. Orders

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All orders are subject to availability. 

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We reserve the right to refuse, cancel, or limit any order at our discretion.

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6. Shipping and Delivery

We offer free delivery within Australia, and all orders are shipped with insurance at no additional cost. In the event that your order is lost or damaged during transit, we will work with you to provide a replacement or refund in accordance with our Returns and Refunds policy. 

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Orders are typically processed and dispatched within 1–3 business days.  

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Delivery timeframes are estimated at 2–5 business days for metropolitan areas and 3–6 business days for regional areas. These timeframes are indicative only and may vary depending on location, postal networks, and factors outside our control, including postal delays and peak periods. 

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Once your order has been dispatched, you will receive tracking details to monitor the progress of delivery. You are responsible for providing accurate and complete delivery information, and we are not responsible for delays or failed delivery due to incorrect or incomplete address details. 

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A signature may be required upon delivery to confirm receipt. If you need to update your delivery details after placing an order, please contact us as soon as possible. While we will attempt to assist, changes cannot be guaranteed once an order has been processed.

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7. International Orders

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For international orders, please contact us prior to purchase to request a shipping quote. We will provide details on shipping options, estimated delivery timeframes, and associated costs based on your location. 

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If you wish to proceed after receiving the quote, we will provide instructions for completing your order and processing payment. 

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All international shipments are fully insured for the retail value of the artwork, providing protection against loss or damage during transit. 

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Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.

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8. Returns and Refunds

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We comply with Australian Consumer Law. 

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We do not offer refunds or exchanges for change of mind. However, you are entitled to a repair, replacement, or refund if a Product is: 

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• faulty 

• damaged 

• not as described 

If your item arrives damaged, please contact us as soon as possible and provide photographs.

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9. Accuracy of Information

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We make reasonable efforts to ensure information on this Site is accurate, but we do not guarantee its completeness or reliability. 

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10. Third-Party Links

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This Site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

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11. Limitation of Liability

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To the extent permitted by law, we are not liable for any loss or damage arising from: 

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• use of this Site 

• delays in delivery 

• actions of third-party service providers 

Where liability cannot be excluded, it is limited to the value of the Product purchased.

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12. Changes to Terms

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We may update these Terms at any time. Continued use of the Site indicates acceptance of any changes.

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13. Governing Law

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These Terms are governed by the laws of South Australia.

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14. Contact

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For enquiries, please contact: 

vanessaosborneart@gmail.com 

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15. Location

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Vanessa Osborne Art is located in South Australia, Australia.

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These Terms were last updated 18th May 2026.